Shipping & Refunds Policy

Shipping Info

 

. Orders are usually dispatched within 24hrs but may take from 1-3 business days. 

. Delivery times vary depending on location and shipping methods.

. I’m not responsible for delays caused by postal services, customs or moon phases 

. Please double check your address before completing checkout!

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Delivery Service & Pricing 

 

At Zoe Loves Stuff, I want your goodies to reach you quickly, safely, and in perfect condition. All orders are sent using Royal Mail’s reliable, fully trackable services so you can follow your parcel every step of the way.

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UK Delivery Options

 

Service Delivery Aim Tracking Price 

(per Order)

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Royal Mail  - 2-3 working days Full tracking & £3.50

Tracked 48 delivery updates

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Royal Mail - 1-2 working days Full tracking & £4.50

Tracked 24 delivery updates

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Royal Mail Next working day Tracked with £7.95

Special Delivery signature on delivery

Guaranteed by 1pm

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How I Post Your Orders

 

. Orders are packed with care and dispatched within 1 working day after payment.

 

. A tracking number will be emailed to you so you can keep an eye on your delivery.

 

. Delivery times are based on Royal Mail’s estimates (only Special Delivery is guaranteed).

 

. If you order multiple items, you’ll only pay postage once - based on the highest service selected.

 

. Free UK Delivery on all orders over £50 (sent via Royal Mail Tracked 48).

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Lost or Delayed Parcels

 

If your order hasn’t arrived when expected, please allow:

 

. 5 working days from dispatch for Tracked 24 & Tracked 48

 

. 2 working days for Special Delivery

 

After this time, I’ll investigate with Royal Mail and arrange a replacement or refund if needed.

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Returns and Refunds

 

Because some items may be limited, handmade or collectable, returns are accepted only in certain cases:

 

. If your item arrives damaged, please contact me, zoe@zoelovesstuff.co..uk within 7 days of delivery  and with photos.

 

. Returns must be unused and in original packaging.

 

. I offer free returns if the item is damaged/faulty or not as described, please email me at zoe@zoelovesstuff.co.uk for a returns label.

 

. If an item is returned due to change of mind then the buyer must  pay the shipping costs and this will not be refunded.

 

. Refunds will be processed to the original payment method within 7 days after I receive the returned item.